- Shipping & Returns
Shipping & Returns
No Returns on Electric Bikes. This is a very high quality bike, should you have an issue, please contact us and we will make every effort to remedy the problem.
Please report any items that have not been delivered within 7 days of estimated delivery date. It must be within 21 days of non-delivery within Canada. We will contact the shipper and issue a lost item claim, given we're contacted in time, and issue a replacement order or refund for the lost item.
We'll pay the return shipping costs if there is a return that is a result of our error (you received an incorrect or defective item, etc.).
If you have received a defective item, or just have a question or concern, please Contact Us with your order number and details about the product. We endeavor to respond to emails within 24 hours.
Cargo bikes ship for 159.00 to mast Canadian addresses. CrossCurrent is 99.00. If you are ordering extra parts, sometimes they can be packed in with the bike, and will ship at no extra charge
Batteries ship for 69.00 to 89.00 depending on size. We ship lithium batteries following Transport Canada regulations for dangerous goods.
If you have used our automated check out, it may not have calculated the shipping properly. If there is a meaningful difference between the calculated cost that you paid, and the actual cost to ship, we will contact you.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.